Registration is Open for the Washington State Government Lean Transformation Conference

State Lean Conference is Going Virtual This Year

The Washington State Government Lean Transformation Conference is going virtual this year, and we invite you and members from your agency to register now! Registration is first-come, first-serve, and the conference usually fills up quickly, so register as soon as you can.

This year’s virtual event will be held over several days between October 20 and 29, and allows you to customize your learning by signing up for sessions that fit in with your schedule.  It’s also an exciting opportunity for Washington state employees located across the state to participate without travel or additional expenses.

This year’s theme is “Improve, Iterate, Adapt – A Better Future for Washington.” We will focus on the tools and techniques of Lean and continuous improvement, while also recognizing an even greater need to adapt to changing times.


Registration will be a different process than in past years – you will need to sign up for each session individually. Watch this short video for helpful tips about registration. The basic steps are:

  • Visit our website to learn about the sessions
  • Register for EACH session you’d like to attend
  • When you get the confirmation email, ADD the Zoom appointment to your calendar

Visit our website for the event schedule, session descriptions, FAQs, and tips on engaging successfully at an online conference.


The conference will feature over twenty sessions that target a variety of different skill levels – there will be something for everyone!

Highlights include:

  • Opening remarks by Gov. Jay Inslee and RW director, Christy Bezanson
  • Two keynote addresses by Vann Smiley (Executive Director of One Washington) and Karen Martin (Lean expert, author, and President of TKMG Inc)
  • Breakout sessions presented by public and private-sector Lean and continuous improvement expert partners

We’ll deliver sessions using Zoom Webinar and post recordings of the sessions after the conference. As part of our commitment to inclusion and continuous improvement, will provide live captioning for all sessions and ASL interpretation as needed.


Admission is still free. In past years we asked attendees to bring a canned food item for donation. This year you have the opportunity, if you choose, to give back through the Combined Fund Drive, either via the general fund or your favorite member charity.

Please visit our conference website for more information.

Look forward to “seeing” you in October!

The Results Washington Team

Results Washington | Office of the Governor |

The ICSEW is hosting TWO Virtual Workshops August 4

Inclusive Presence, Effective Visuals in During Virtual Meetings Among Topics

The ICSEW will be hosting two virtual professional development workshops from 8:30 a.m. to noon on  Tuesday, Aug 4.

The workshops, How to Use Visuals to Increase Engagement During Virtual Meetings, followed by The Power of Inclusive Presence, will be accessible via Zoom and Facebook Live. Note: Zoom attendance is limited to 300 and available by registering through Eventbrite. If the event is sold out on Eventbrite, please view on Facebook Live.

Register for the training through Eventbrite here.

drawing of computer monitors with people on them

Presentation 1: How to Use Visuals to Engage Virtual Meeting Participants

In the wake of COVID-19 while physical distancing measures prevent in person gatherings, virtual meetings have become the norm.

Perhaps you’ve thought, just because technology makes virtual meetings possible, it doesn’t mean it makes them easier or better.

 Join professional visual facilitator, Lisa Arora, to learn how when the meeting must go on, you can use visual communication to increase engagement and improve the experience in virtual meetings.

In this workshop, you’ll explore common challenges in engaging participants in video conference meetings. She’ll get you thinking about the role visuals can play before, during and after your virtual gathering and leave you with tips, tools and practical strategies for delivering a better virtual event with the use of interactive visual communication.

About the Presenter:

portrait of LIsa Arora
Lisa Arora

Lisa Arora is a professional visual facilitator and mediator. For 12 years, she has served public sector, corporate and non-profit clients around the globe. She has hundreds and hundreds of visual meetings under her belt that span all industries, most of these in healthcare.

Arora’s specialties include: community consultations, public dialogue and cross-sector collaborations, executive strategy sessions, board retreats, strategic visioning sessions, scenario planning, teambuilding and performance improvement initiatives, and ideation and process improvement projects

Arora also speaks about visual methods at dispute resolution conferences and is the creator of Big Beginnings in Visual Mediation, the world’s first online program that teaches mediators online how to leverage the power of visuals to resolve disputes faster and easier. Arora has authored three  industry best practices eGuides and guest authored chapters in two anthologies on visual facilitation.

Presentation 2: The Power of Inclusive Presence 

As we wake up and become more aware of equity and the vastly different experiences and levels of access in our workplaces and in society, you may find yourself experiencing a wide range of uncomfortable feelings: frustration, despair, excitement or awkwardness. Are you holding back your full and authentic self out of fear or uncertainty? Learn simple embodied practices to become more grounded and confident enough to take risks, speak your truth and make authentic connections.

About the Presenter:

Larisa Benson

Larisa Benson is the host of The Government Joy Network, a movement of civic leaders transforming governance from the inside out.  After a full career of exercising creative innovation in senior positions from inside the halls of government, Benson began teaching in a compassionate leadership program that was born inside Google and is now a global nonprofit leadership institute.

Benson weaves together leadership presencing practices, human centered design thinking and the latest neuroscientific research about othering, being and belonging in different communities. Serving as faculty in the University of Washington’s Executive MPA and Lean Six-Sigma certification programs has granted her the honor of teaching and mentoring hundreds of leaders throughout the region. She can often be found wandering forest trails and rivers on the homelands of the Nisqually and other Coast Salish peoples in the Pacific Northwest.

Employee Assistance Program Webinars for Week of May 4-8

home office

EAP is offering webinars on a variety of COVID-19 related topics to support emotional and mental health and wellbeing. Register today for these upcoming live webinars:

Working from Home during COVID-19: Coping with the Challenges, Setting Yourself Up for Success (live)

  • Monday May 4, 2020  2:30 p.m. – 4:00 p.m.  Register

Self Care with the WA State EAP (live)

  • Tuesday May 5  3:30 p.m. -5:00 p.m.  Register

How to Build Resilience When Your Job Involves Helping Others in Crisis (live)

  • Tuesday, May 5, 2020 9:00-10:30am  Register
  • Thursday, May 7, 2020 9:30-11:00am  Register

Washington: Coming Together to Learn, Support, & Connect (live)

  • Wednesday, May 6, 2020 9:00-9:30am  Register

Leading Teams and Supporting Employees through COVID-19 (live)

  • Wednesday, May 13 3:00 – 4:30 p.m.  Register.

EAP also has a website with links by topic to helpful resources from addiction to finances to parenting to support for marginalized communities.

Upcoming Training: Leadership 101: Makings of a Great Leader

Latino Leadership Network

The Latino Leadership Network has its monthly Lunch and Learn March 9. This month’s FREE session is Leadership 101: Making of a Great Leader.  The event takes place from noon to 1 p.m. at the Department of Labor and Industries, 7273 Linderson Ave SW in Tumwater.

From the Latino Leadership Network:

Have you ever wondered if you would make a good leader? Are you curious to know the key strengths and attributes of a great leader? Continuing with last month’s theme of ‘Finding Your Pathway to Leadership,’ the Latino Leadership Network (LLN) presents Leadership 101: Making of a Great Leader. This interactive learning experience, led by Human Resources Specialist Denise Miño, will draw upon the experience and knowledge of well-established leaders, while welcoming the insights and questions of new and aspiring leaders.

This workshop will reveal the mindset, values and virtues great leaders possess.

All state employees and guests are welcome. Events put on by the LLN are considered employee development activities and can be attended on work time with supervisor’s approval.

This event is highly interactive and is best enjoyed in person, and will not be broadcast live on social media or recorded. If you plan to attend, please RSVP here.


Find Your Path to Leadership Goals with the Latino Leadership Network Feb 12

Latino Leadership Network

Do you aspire to hold a position of leadership in your organization? Even wonder when you are going to get your big break? The Washington State Latino Leadership Network, LLN, presents Finding Your Pathway to Leadership. It’s an interactive workshop designed to inspire up-and-coming leaders, and draw up on the knowledge of one of the most seasoned executive directors.

The free event takes place from noon to 1 p.m. Feb. 12 at the Department of Labor and Industries’ Auditorium, 7273 Linderson Way SW in Tumwater.

Through a facilitated conversation led by Human Resources Leadership Specialist Denise Miño, aspiring leaders will have the opportunity to hear tips on leading from where you are, insights on what to expect along the path to becoming a leader, as well as engage in discussions about others’ experiences on their journey to leadership.

Miño is a change leader in the field of leadership development with her philosophy of “leading with love.” She is a human resources leadership specialist, trainer, coach, and consultant who believes that a positive transformation in leadership allows employees to flourish at work. She is also an advisor to ‘A Human Workplace’, where she served as an intern for the Workplace Transformation efforts at Results Washington, Office of the Governor. Miño also helped establish LLN back in 2015.

LLN welcomes all state employees and guests. Events put on by LLN are considered employee development activities and can be attended on work time. Please RSVP on Eventbrite so we can successfully plan the event.

This event is highly interactive and is best enjoyed in person, and will not be broadcast live on social media or recorded.


Chief Administrative Law Judge to Share Her Path as Immigrant in America

Judge Lorraine Lee

TUMWATER–The Latino Leadership Network is honored to welcome Lorraine Lee, Chief Administrative Law Judge and Director of the Washington State Office of Administrative Hearings, as guest speaker of our next Lunch & Learn. The event takes place from noon to 1 p.m. December 10 at the Labor & Industries Building, 7373 Linderson Way SE in Tumwater

Judge Lee will share thoughts and lessons learned about becoming American as an immigrant who has lived and worked in diverse places and work environments.

Please pre-register for the Lunch and Learn and plan to bring a friend. If you are unable to attend in person, we will stream via Facebook live.

Judge Lee came to America from Hong Kong as a young child. She attended public school in New York City and Moses Lake, Washington. She graduated from the University of Washington with a Bachelor’s degree in psychology and obtained her law degree from the State University of New York at Buffalo. She would go on to serve as a military lawyer in the U.S. Army.

Book Review: The Chief Joy Officer in You

Chief Joy Officer

By Marie Splaine, Department of Commerce 

 Editor’s Note: This article originally appeared in the Department of Commerce’s Daily Digest for employees. The views and opinions expressed in submissions to the ICSEW’s InterAct blog are those of the authors and do not necessarily reflect those of the ICSEW.  

I have a goal to read a book a month even though I struggle to find time to read. So I thought outside my usual parameters and discovered audiobooks. Now I can listen in short spurts before and after I drop my daughter off at daycare.  

Even though I haven’t reached my book-a-month goal yet, I want to tell you about an inspiring book I’ve been listening to called Chief Joy Officer: How Leaders Can Elevate Human Energy and Eliminate Fear, by Richard Sheridan. (I wish my title were chief joy officer!) Sheridan is cofounder and CEO of Menlo Innovations, a custom software and design company.  

In his book, Sheridan talks about how joy is personal. He also goes says when a workplace ends fear-based leadership, culture shifts and employees start caring for one other.  

 So, what traits make for joyful leaders? According to Sheridan: 

  1. Authenticity: Bring your whole self to work. 
  2. Humility: Put others first without expecting rewards. 
  3. Love: Leadership is kind, and kindness is free. 
  4. Optimism: Optimism is a choice, and courage fuels it. 
  5. Visionary thinking: Have a vision at every level of the work team members do to strengthen communities. 
  6. Grounding in reality: Be a cultural custodian when in a leadership position. Ensure everything is taken care of so everyone else can do their best work.  
  7. Servant leadership: Focus on those you serve in your day-to-day work. 

 Sheridan says the best leaders strive to make a culture of ‘joyful leadership.’’ It allows workers to bring their whole selves to the job, which results in them doing their best work. 

 How do we build a culture of joyful leadership?  

  1. Start with purpose. An intentional culture is both established and evolving. 
  2. Value leaders, not bosses. Bosses command and leaders influence. 
  3. Pursue systems, not bureaucracy. (Yes, this can be challenging in government!) Start with the intention to improve systems, rather than seeking different people to put in the systems. 
  4. Care for the team. A culture of leadership invests in people. Care enough to let the team build the team.  
  5. Learn together, and seek role models. 
  6. Become storytellers. Stories are infectious and can draw in people.  
  7. Allow the culture to be bigger than yourself. It’s about other people.  

Reading this book made me think of a quote by former President John Quincy Adams: “If your actions inspire others to dream more, learn more, do more, you are a leader.”  

I challenge you to find ways to inspire others, dream more, learn more and develop the leader in yourself.  


Commentary: Build up and Amplify to Strengthen Community

handwritten notes on an index card
Notes taken by Marie Splaine a recent ICSEW meeting. Splaine says the notes represent a concept she learned at a “graphic facilitation” training. Photo by Marie Splaine.

By Marie Splaine, Department of Commerce

Editor’s Note: This article was first published on the Department of Commerce’s agency blog.

The Interagency Committee of State Employed Women, ICSEW, meets every two months in Olympia. It’s a great group of state workers, and I am super excited to represent the Department of Commerce on the committee. I look forward to these meetings because they’re filled with valuable information and tips that anyone can take back and apply to their personal and professional lives.

In July, committee members heard from Renee Smith from Results Washington and Rep. Beth Doglio at our bimonthly meeting. We heard good messages about taking care of others and ourselves.

We all know supporting those around us helps strengthen our communities inside and outside Commerce. For example, think how great it feels when someone checks in with you when you’ve had a rough day or when you get a compliment on a project you worked hard on.

New movements lead to change, and our speakers encouraged attendees to be part of the movements. So let’s try to build up others around us at least once a day. It could be a smile in the hall, asking how someone is doing, or maybe noticing someone seems different from usual and might need a friendly ear.

We also discussed amplification.

Women in the Obama administration adopted amplification as a way to make sure they were heard in meetings. After one woman offered an idea, if it wasn’t acknowledged, another woman would repeat it and give her colleague credit for suggesting it.

The Washington Post also wrote an article about amplification that’s worth checking out.

So how can we support one another?

  • Bring our whole selves
  • Align our words and actions
  • Take off our masks
  • Bring our real selves to work
  • Question assumptions
  • Take care of ourselves

Pick one to try, and our movement will carry throughout our communities.

Professional Development Conference Speaker: Joanne Lee

Joanne Lee

The ICSEW will be publishing biographies and session descriptions of our Professional Development Conference presenters in the weeks leading up to the Aug. 27 conference. To register, please visit EventBrite.

Presentation: Leadership Development Core Values

Values “are the principles that give our lives meaning and allow us to persevere through adversity,” according to psychologist Barb Markway and Celia Ampel in The Self Confidence Workbook. If you are not sure about your core values, or if you would like to clarify which of your values are top priority, join us for this session.

Joanne Lee

Joanne Lee is a leadership development learning design and delivery professional for the Washington State Department of Enterprise Services. She has over 20 years of experience working in various workforce development roles. She also has experience in developing, supporting, maintaining, and expanding professional technical education partnerships to meet industry needs with customized training programs.

Joanne has worked with diverse adult learners, providing training and support from one-on-one consultation to large-scale workshops, seminars, and training for various workforce populations.

Joanne recently served as a director of workforce readiness diversity and inclusion at Seattle Society for Human Resource Management for two years and as a speaker Manager at Association for Talent Development Puget Sound for one year. She currently serves as a board member for Employer Support of the Guard and Reserve in Washington state. She also serves as a member of the education faculty of the Seattle Colleges and Bates Technical College.

Joanne received her Graduate Certificate in Human Resource Management at the University of Phoenix. She received her Master of Arts degree in Instructional Technology and a Bachelor of Arts in Education from California State University, San Bernardino. In addition to her passion for building and maintaining relationships with community-based organizations, business, and industry, she also works to promote workforce and continuing education partnerships.

Professional Development Conference Speaker: Barry Long

Barry Long

The ICSEW will be publishing biographies and session descriptions of our Professional Development Conference presenters in the weeks leading up to the Aug. 27 conference. To register, please visit EventBrite.

The Power of the Team

Asking for help and receiving help is unbelievably difficult for most. However, this is a leader’s key to creating a successful team.

In this session, we will discuss examples of how different types of leaders use help in different ways, and how knowing your leadership style can help you become a more efficient leader. Barry utilizes amazing stories and a very keen sense of humor to illuminate this powerful message.

About Barry Long

For more than 20 years, Barry Long has traveled all over the world making hundreds of presentations to organizations, small businesses, and Fortune 500 companies. He inspires audiences to strive for greater levels of accomplishment by setting goals that lead to success.

Barry provides marketing consulting services to several midsize and start-up companies, and has been a trainer for Microsoft. From Barry’s earliest years, he’s been an extreme sports freak and intrepid explorer of any new adventure.

At 22, a near-fatal motorcycle crash completely and permanently altered almost everything he knew about life. The accident resulted in destroying his spinal cord and breaking his back in ten places. With the understanding that he would never walk again, he started life over through unconditional determination, positive personal energy, and a great sense of humor. Barry discovered early in recovery that choosing to live with a genuinely positive attitude, setting realistic and achievable goals and learning to ask for help makes anything possible.

Barry currently lives near Seattle, Washington, with his wife, Emily, and two children. He loves staying active in any way he can. He’s involved in competitive wheelchair sports, which takes his unbridled enthusiasm for life to new heights– which he often shares with audiences. He’s an avid participant in extreme sports like snow skiing, water skiing, road racing, wheelchair biking, and skydiving. Barry even set a world bungee jumping record while in New Zealand! He’s been featured on the Discovery Channel, the Canadian CBC Sports Channel, and can be seen in advertising campaigns for AT&T, Boeing, Magic Wheels and Medicare.