Editor’s Note: This article originally appeared in the Department of Commerce’s Daily Digest for employees. The views and opinions expressed in submissions to the ICSEW’s InterAct blog are those of the authors and do not necessarily reflect those of the ICSEW.
I have a goal to read a book a month even though I struggle to find time to read. So I thought outside my usual parameters and discovered audiobooks. Now I can listen in short spurts before and after I drop my daughter off at daycare.
Even though I haven’t reached my book-a-month goal yet, I want to tell you about an inspiring book I’ve been listening to called Chief Joy Officer: How Leaders Can Elevate Human Energy and Eliminate Fear, by Richard Sheridan. (I wish my title were chief joy officer!) Sheridan is cofounder and CEO of Menlo Innovations, a custom software and design company.
In his book, Sheridan talks about how joy is personal. He also goes says when a workplace ends fear-based leadership, culture shifts and employees start caring for one other.
So, what traits make for joyful leaders? According to Sheridan:
Authenticity: Bring your whole self to work.
Humility: Put others first without expecting rewards.
Love: Leadership is kind, and kindness is free.
Optimism: Optimism is a choice, and courage fuels it.
Visionary thinking: Have a vision at every level of the work team members do to strengthen communities.
Grounding in reality: Be a cultural custodian when in a leadership position. Ensure everything is taken care of so everyone else can do their best work.
Servant leadership: Focus on those you serve in your day-to-day work.
Sheridan says thebest leaders strive to make a culture of ‘joyful leadership.’’ It allows workers to bring their whole selves to the job, which results in them doing their best work.
How do we build a culture of joyful leadership?
Start with purpose. An intentional culture is both established and evolving.
Value leaders, not bosses. Bosses command and leaders influence.
Pursue systems, not bureaucracy. (Yes, this can be challenging in government!) Start with the intention to improve systems, rather than seeking different people to put in the systems.
Care for the team. A culture of leadership invests in people. Care enough to let the team build the team.
Learn together, and seek role models.
Become storytellers. Stories are infectious and can draw in people.
Allow the culture to be bigger than yourself. It’s about other people.
Reading this book made me think of a quote by former President John Quincy Adams: “If your actions inspire others to dream more, learn more, do more, you are a leader.”
I challenge you to find ways to inspire others, dream more, learn more and develop the leader in yourself.
Cristina Santana makes a difference by improving public safety and serving as a mentor to aspiring college students. She is the first in her family to graduate college and begin a professional career. This article was originally published on www.doc.wa.gov.
By Rachel Friederich, Washington State Department of Corrections
SUNNYSIDE – The job of a community corrections officer isn’t glamorous. The people on their caseloads are returning to their communities after serving prison time for all types of crimes. It’s their job to make sure those they’re responsible for comply with their court-ordered supervision and guide them in the hopes they don’t repeat the mistakes that brought them to prison in the first place.
It’s also a job Cristina Santana loves because “It’s being able to make an impact in the lives of the people you come in contact with on a daily basis. You have the potential of making a difference.”
Cristina, 37, recently celebrated her one-year anniversary as a Washington State Department of Corrections, (DOC) community corrections officer, but has worked in criminal justice for more than a decade. She attributes her long-running career success to education.
“It’s nice to know all the hard work I did is finally paying off.”
Cristina’s family immigrated to the Yakima Valley from Matehuela, Mexico in 1982 when she was two years old and the second-youngest of eight children.
One of her earliest childhood memories was waking up at 3 a.m. to work in asparagus fields before school. She said in Hispanic culture, it’s not uncommon to have most members of the family, even children, working because it’s considered important for everyone to contribute to the household.
“When we came to the U.S., my dad’s goal was to work and make money and make an honest living and live the American dream,” Cristina said. “Education was never a priority.”
To make things harder, when the asparagus crop was not in season, her family lived the rest of the year splitting time between Skagit County, Wash. and Texas to earn money doing seasonal farm labor.
Being a migrant worker often makes school difficult, according to Cristina. Each time her family moved meant going to a different school with a different curriculum or not attending school at all.
“I would miss a lot of school because I was working and we would be moving so much, by the time we would get to the next school, I would be ten chapters behind,” she said. “I never had the opportunity to join sports or even have a first day of school.”
As she got older, she noticed many of her older siblings drop out of school to work full-time to help pay for family living expenses, or get married and start families of their own.
Field labor was the only work option Cristina had been exposed to all her life. That changed during her senior year at Sunnyside High School. Her school held a career day event where school counselors spoke about the college admissions process at various schools and financial aid—things Cristina had not known about before.
When she told her father she wanted to go to college, she was met with resistance.
“He couldn’t accept the fact that I wanted to do something different,” Cristina said. “I was kind of disappointed that someone who was supposed to guide me and support me would just say ‘just do what your family’s been doing and you’ll be fine.’ He didn’t know any better and didn’t understand financial aid or the process.”
Ten Dollars And an Old Truck
Cristina wasn’t deterred. She applied to and got accepted into a dental assistant program in Texas. Her father still opposed her going to college. But one day, just days before her classes were scheduled to start, her mother handed her $100 and said, “Go wherever you need to go.”
Cristina hastily packed what she could fit into a duffel bag and bought a bus ticket to Texas. The cost of the ticket and food to last the three-day trip left Cristina with about $10 in her pocket. She was going to live in the same home the family stayed at while they lived in San Juan, Texas, about 15 miles from the college. But even with a roof over her head, Cristina still had obstacles to overcome.
“I got there and I didn’t know what to do,” she said. “School starts Monday and I have no food, no car, no clothes. I didn’t have a plan.”
To get to campus, she reached out to her grandfather, who lived in the nearby city of Alamo. He let her borrow a beat up old truck that would stop working if the gas pedal was pressed too hard. Since she had been a resident of Washington, Cristina didn’t qualify for public assistance, so she said she often had to rely on the kindness of strangers to buy her food. Some days she didn’t eat at all.
She remembers feeling embarrassed the first day of school because she was the only student without books and lab scrubs. After class she went to the registrar’s office and talked to some advisors about her financial need. She earned a modest scholarship to pay for her books and uniform. Staff referred her to the local United Farm Workers of America, a grassroots organization that lobbies for rights of farm workers. The organization gave her a small food stipend.
In one year, Cristina finished the dental assistant program. By then, she decided she wanted to get a degree at a university. Her father also began to see how happy she was in college. She returned to Washington to attend Eastern Washington University to pursue her new passion: social work.
“It was something I could relate to,” Cristina said. “I was able to understand a lot of struggles they would talk about when working with people because I had struggled all my life. It became very natural to me.”
When Cristina arrived at Eastern, she reunited with her boyfriend, Arturo Santana, whom she had dated during high school. The two later married.
Like Cristina, Arturo was the first in his family to attend college. Arturo’s family also immigrated to the lower Yakima Valley from Michoacán, Mexico. Arturo was born in Sunnyside in 1979. His family settled there and found permanent work as laborers on a farm. Arturo says he got a lot of encouragement from his parents about attending school, but the barriers he had to overcome were his surroundings. Yakima County is known for having some of the highest rates of gang violence statewide, and several of Arturo’s peers fell into that trap.
“Because we lived in poverty, we lived in areas of town that were surrounded by people living in those kinds of circumstances, which included gangs, drugs and that kind of environment,” Arturo said.
He says many people he went to school with did not have strong parental figures in their lives, and ended up getting involved in gangs or sent to jail and never finished school. As of June 30, about 13.1 percent of the state’s 18,991 inmates in prison and work release identified as Hispanic, according to DOC statistics. In comparison, the U.S. Census reports about 12.4 percent of the state’s population of 7.1 million residents identify as Hispanic or Latino.
Arturo said his father always checked on him after work and pulled him “out of the situations where I was hanging out with the wrong types of people and take me home where he knew I was safe.”
He says seeing his peers get involved in the criminal justice system is what initially got him interested in law enforcement as a career.
Much like Cristina’s family, he said his parents didn’t talk to him much about college, because they didn’t know what type of education or financial aid options might be available to him.
It wasn’t until a college recruiter from Eastern Washington University visited his high school during a career fair that Arturo learned about a Chicano education program being offered there.
“There was this one recruiter in a room full of people talking about things I couldn’t relate to, and there was this one person who was speaking to me,” Arturo said of the recruiter.
Overcoming Culture Shock
The Satanas said they encountered culture shock during their time in college.
Christina said it was exciting to be in a new place with different people, but it was overwhelming, too.
“It was also a scary time because I saw a lot of my peers that were from the same area and a lot of them quit school because it was too difficult to be away from home, away from family and isolated in a place where it felt like you couldn’t fit in.”
Cristina and Arturo credit each other for providing the emotional support and encouragement the other needed to complete college. Arturo graduated in 2003 with a Bachelor of Arts degree in Social Work with a minor in Spanish; Cristina graduated in 2004 with a Bachelor of Arts degree in Social Work and a minor in Chemical Dependency Studies.
After graduating, they both moved back to central Washington to launch their careers. Cristina worked at drug and alcohol treatment facilities in Spokane and Benton County. She worked at the Benton-Franklin County Juvenile Court for seven years before becoming a community corrections officer for the DOC. Arturo also worked in community corrections for the DOC for nearly seven years at both the Pasco and Sunnyside field offices, before becoming a Federal probation officer in 2014.
“We are invested in this community, we don’t just work here. We live here amongst the people we supervise,” Arturo said. “We’re trying to create public safety and a better environment for everybody. I have feelings and care just about much as they do about our kids and what’s going on in the community. If I don’t work with these people on what they’re struggling with, how am I going to make it better for everyone?”
Improving lives in the community isn’t limited to work. The Santanas also volunteer. They recently participated in a National Night Out in Sunnyside, a family event designed to get residents to know their neighbors and strengthen relationships with local law enforcement. They also spoke about their careers and how they prepared for college to a group of students at Yakima’s Eisenhower High School through a program called Upward Bound. Upward Bound is a program run through the U. S. Department of Education. It provides support such as tutoring, counseling and cultural enrichment to low-income high school students who would be the first in their families to get their Bachelor’s degrees.
Cristina says several of the students with whom she spoke also come from migrant worker families and face many of the same obstacles she faced. She says it means a lot for her to be a role model and encourage them, as people once did for her.
“Don’t give up,” Cristina said. “You’ll never know what you can accomplish if you do. No matter what happens, things always find their way of working out in the end.”
Cristina adds the most important people she’s influenced are her family, whom she says changed their views on education because of her accomplishments. She now has three nieces attending universities throughout the state as well as three daughters whom she constantly reminds college is possible.
“It’s an expectation now that every younger sibling continues a higher education. Sometimes it only takes one person to change a family cycle.”