ICSEW Professional Development Training Now Available Through LMS


Did you know you can get ICSEW professional development training on your employee transcript?

If you’re a state employee, you can register for professional development trainings through the state agency Learning Management Systems, (LMS).

Here’s How: When logged into LMS, type in “WA State ICSEW” in the Course Catalog search field to view upcoming meetings and trainings.

Descriptions of all upcoming training will be posted on our blog and our upcoming meetings page.

Note: All meeting and event attendees must still register through EventBrite. Anyone who would like the training added to their transcripts should register through LMS after they have registered through EventBrite.

 Questions? Email icsew@ofm.wa.gov.


March Meeting Preview: Amy Leneker Teaches Clifton Strengths

Amy Leneker is our guest and trainer for the ICSEW’s March 26 meeting.

Leneker will present Clifton Strengths: How to Identify your Strengths and Meet Your Goals. This workshop will help you identify your top strengths and develop strategies for meeting your goals using those strengths.

Participants will leave the workshop with a personalized action plan to help them apply their strengths at work and beyond.

portrait of Amy Leneker

About the presenter: Amy Leneker is a leadership development consultant and the founder of Compass Consulting. Leneker has more than 20 years in state government in various leadership roles. Leneker is known for her trusted advice, her track record of delivering results and optimistic attitude. Leneker has designed and delivered training to thousands of executives, leaders and practitioners.

Leneker holds holds a Masters Degree in Public Administration and teaches graduate level courses in leadership development and public administration. Leneker and her husband have two mostly well-behaved children (and two rarely-behaved Labradoodles) and make their home in Olympia.

The workshop will take place during the morning portion of the meeting. The full meeting agenda will be published on the upcoming meetings page.

Registration: Registration for the meeting is now open on Eventbrite.

Meeting Information:

Time: 8 a.m. to 4 p.m.

Date: Tuesday, March 26

Location: Washington State Department of Labor and Industries, 7273 Linderson Way Tumwater, WA 98501

Note: If possible, take the Clifton Strengths Assessment prior to the meeting. There is a $49 version that ranks all 34 strengths and a $19 version that ranks your top 5.It is not required, but will make the training more robust if you have taken it.

All meetings are open to the public, regardless of gender or employment status.

Parking: The Department of Labor and Industries has a limited amount of visitor parking. There is also a limited amount of street parking along 73rd Avenue. There is an overflow parking lot at the Mountain Church of the Nazarine, 940 Israel Road SW, Tumwater. Public transportation and carpooling are highly encouraged.

Questions? Email icsew@ofm.wa.gov.


Women’s History Month Tours at the Governor’s Mansion

portrait of woman on stairs
Evelyn Langlie, Photo from Washington State Archives

March is Women’s History Month.  The Governor’s Mansion will be offering a special series of public tours with docents wearing period clothing and giving presentations about various “First Ladies” of the state’s history. Below is the information from the Department of Enterprise Services.

OLYMPIA — Meet some of Washington’s First Ladies and one Governor on “special first-person tours” of the Washington state Governor’s Mansion on Wednesdays March 6, at 2 and 2:20 p.m.; March 13, at 1 and 1:20 p.m.; and March 27, at 2 and 2:20 p.m.

The tours, part of Women’s History Month in March, will feature Governor’s Mansion Foundation docents dressed “in character.” They will share historical moments about the people and events of the Mansion throughout its 110-year history.

From the early years of the Mansion through the dramatic events of two wars and the history-making tenure of the state’s first woman governor, Dixy Lee Ray, visitors will learn and enjoy important history through this personal and unique trip through the Mansion. The First Ladies spotlighted on the 40-minute tour will include Lizzie Hay, Alma Lister, Margaret Martin, Evelyn Langlie, Mabel Wallgren, Lois Spellman and Nancy Evans.

“It is important to point out that current First Lady, Trudi Inslee, has helped the Foundation make these tours possible,” said Dawna Donohue, vice president and chair of the Mansion Tours. “Her support and cooperation have been priceless to help the Foundation continue its mission.”


Reservations MUST be made at least 24-hours in advance (reservations are on a first-come, first served basis so schedule early). To make a reservation go to https://apps.des.wa.gov/Mansion/Mansion.aspx.”

For questions or additional information, please contact the State Capitol Tour Office at 360.902.8880.

Governor’s Mansion tours are available every Wednesday (except holidays and the month of August).  All tours are made possible by the Governor’s Mansion Foundation.

Tour information

Adult tour guests must present photo identification and all visitors under 18 must be accompanied by an adult. No cameras, umbrellas, strollers, or food/drink will be allowed on the tour. The Mansion is accessible to wheelchairs and walkers. Visitors must walk a 200-yard incline up to the entrance.

Visitors to the Georgian-style mansion, situated on a bluff overlooking Capitol Lake, Puget Sound and the Olympic Mountains, will get a 45- minute walking tour of the Mansion. The circa-1908 Mansion is the oldest building on Olympia’s Capitol Campus.

Visitors will get guided tours of the Mansion’s permanent collection of antique furnishings and Northwest artwork, including the renowned wall-size murals of Washington scenes in the state dining room.

Governor’s Mansion Foundation

The Governor’s Mansion Foundation, an all-volunteer, non-profit, non-partisan organization, hosts weekly tours of the Mansion on most Wednesdays (except holidays and the month of August).

To learn more on becoming a “Friend of the Mansion”, or for more information on the GMF, visit www.wagovmansion.org.

January Meeting Recap

  • Gwen Voelpel from Integris Performance Advisors gave tips on how to become a more effective leader by encouraging us to align our actions with our values which leads us to be more authentic and credible. Participants assessed their personality traits using DiSC model. Once participants categorized their prominent traits (Dominant, Influential Steady Conscientious,) Vopel highlighted ways for us to hone our individual styles to build a more cohesive team in the workplace.
woman standing in front of screen in classroom
Gwen Voelpel
Woman pointing to screen in classroom
Elisa Law from the Washington State Historical Society gives an overview of plans for events related to the centennial of women’s suffrage.

Votes for Women Centennial grants will be available to fund non-profits and public entities to support programming that celebrates the national suffrage centennial across the State of Washington. The grants will fund programming that will take place in 2020. Grant applications are available here.

A curriculum will be launched in the summer of 2019 for schools and community groups to use. An in-house exhibit in the history museum will be on going along with traveling exhibits throughout the state. A large celebration is planned in Olympia during August 2020. There are many more ways to celebrate this historic event with information available at www.suffrage100wa.com and www.washingtonhistory.org/research/whc/milestones/centennial/ .

man standing at podium alongside posture slides on scren
Dr. Jaron Banks goes over some exercises to improve posture
  • Jaron Banks, of the Russell Chiropractic Center in Tumwater discussed the importance of posture while sitting at your desk.   He explained the need to get up and move from time to time and shared corrective stretching exercises that can be done in your office or cubicle.

People Who Make a Difference: Cristina Santana

woman in bulletproof vest
Cristina Santana

Cristina Santana makes a difference by improving public safety and serving as a mentor to aspiring college students. She is the first in her family to graduate college and begin a professional career. This article was originally published on www.doc.wa.gov.

By Rachel Friederich, Washington State Department of Corrections

SUNNYSIDE – The job of a community corrections officer isn’t glamorous. The people on their caseloads are returning to their communities after serving prison time for all types of crimes. It’s their job to make sure those they’re responsible for comply with their court-ordered supervision and guide them in the hopes they don’t repeat the mistakes that brought them to prison in the first place.

It’s also a job Cristina Santana loves because “It’s being able to make an impact in the lives of the people you come in contact with on a daily basis. You have the potential of making a difference.”

Cristina, 37, recently celebrated her one-year anniversary as a Washington State Department of Corrections, (DOC) community corrections officer, but has worked in criminal justice for more than a decade. She attributes her long-running career success to education.

“It’s nice to know all the hard work I did is finally paying off.”

College Aspirations

Cristina’s family immigrated to the Yakima Valley from Matehuela, Mexico in 1982 when she was two years old and the second-youngest of eight children.

One of her earliest childhood memories was waking up at 3 a.m. to work in asparagus fields before school. She said in Hispanic culture, it’s not uncommon to have most members of the family, even children, working because it’s considered important for everyone to contribute to the household.

“When we came to the U.S., my dad’s goal was to work and make money and make an honest living and live the American dream,” Cristina said. “Education was never a priority.”

To make things harder, when the asparagus crop was not in season, her family lived the rest of the year splitting time between Skagit County, Wash. and Texas to earn money doing seasonal farm labor.

Being a migrant worker often makes school difficult, according to Cristina. Each time her family moved meant going to a different school with a different curriculum or not attending school at all.

“I would miss a lot of school because I was working and we would be moving so much, by the time we would get to the next school, I would be ten chapters behind,” she said. “I never had the opportunity to join sports or even have a first day of school.”

As she got older, she noticed many of her older siblings drop out of school to work full-time to help pay for family living expenses, or get married and start families of their own.

Field labor was the only work option Cristina had been exposed to all her life. That changed during her senior year at Sunnyside High School. Her school held a career day event where school counselors spoke about the college admissions process at various schools and financial aid—things Cristina had not known about before.

When she told her father she wanted to go to college, she was met with resistance.

“He couldn’t accept the fact that I wanted to do something different,” Cristina said. “I was kind of disappointed that someone who was supposed to guide me and support me would just say ‘just do what your family’s been doing and you’ll be fine.’ He didn’t know any better and didn’t understand financial aid or the process.”

Ten Dollars And an Old Truck

woman in car wearing radio communicator.
Cristina Santana is a community corrections officer.

Cristina wasn’t deterred. She applied to and got accepted into a dental assistant program in Texas. Her father still opposed her going to college. But one day, just days before her classes were scheduled to start, her mother handed her $100 and said, “Go wherever you need to go.”

Cristina hastily packed what she could fit into a duffel bag and bought a bus ticket to Texas. The cost of the ticket and food to last the three-day trip left Cristina with about $10 in her pocket. She was going to live in the same home the family stayed at while they lived in San Juan, Texas, about 15 miles from the college. But even with a roof over her head, Cristina still had obstacles to overcome.

“I got there and I didn’t know what to do,” she said. “School starts Monday and I have no food, no car, no clothes. I didn’t have a plan.”

To get to campus, she reached out to her grandfather, who lived in the nearby city of Alamo. He let her borrow a beat up old truck that would stop working if the gas pedal was pressed too hard. Since she had been a resident of Washington, Cristina didn’t qualify for public assistance, so she said she often had to rely on the kindness of strangers to buy her food. Some days she didn’t eat at all.

She remembers feeling embarrassed the first day of school because she was the only student without books and lab scrubs. After class she went to the registrar’s office and talked to some advisors about her financial need. She earned a modest scholarship to pay for her books and uniform. Staff referred her to the local United Farm Workers of America, a grassroots organization that lobbies for rights of farm workers. The organization gave her a small food stipend.

In one year, Cristina finished the dental assistant program. By then, she decided she wanted to get a degree at a university. Her father also began to see how happy she was in college. She returned to Washington to attend Eastern Washington University to pursue her new passion: social work.

“It was something I could relate to,” Cristina said. “I was able to understand a lot of struggles they would talk about when working with people because I had struggled all my life. It became very natural to me.”

Arturo’s Barriers

When Cristina arrived at Eastern, she reunited with her boyfriend, Arturo Santana, whom she had dated during high school. The two later married.

man and woman in uniform standing outside
Cristina Santana (right) and her husband Arturo Santana at the community corrections office in Sunnyside.

Like Cristina, Arturo was the first in his family to attend college. Arturo’s family also immigrated to the lower Yakima Valley from Michoacán, Mexico. Arturo was born in Sunnyside in 1979. His family settled there and found permanent work as laborers on a farm. Arturo says he got a lot of encouragement from his parents about attending school, but the barriers he had to overcome were his surroundings. Yakima County is known for having some of the highest rates of gang violence statewide, and several of Arturo’s peers fell into that trap.

“Because we lived in poverty, we lived in areas of town that were surrounded by people living in those kinds of circumstances, which included gangs, drugs and that kind of environment,” Arturo said.

He says many people he went to school with did not have strong parental figures in their lives, and ended up getting involved in gangs or sent to jail and never finished school. As of June 30, about 13.1 percent of the state’s 18,991 inmates in prison and work release identified as Hispanic, according to DOC statistics. In comparison, the U.S. Census reports about 12.4 percent of the state’s population of 7.1 million residents identify as Hispanic or Latino.

Arturo said his father always checked on him after work and pulled him “out of the situations where I was hanging out with the wrong types of people and take me home where he knew I was safe.”

He says seeing his peers get involved in the criminal justice system is what initially got him interested in law enforcement as a career.

Much like Cristina’s family, he said his parents didn’t talk to him much about college, because they didn’t know what type of education or financial aid options might be available to him.

It wasn’t until a college recruiter from Eastern Washington University visited his high school during a career fair that Arturo learned about a Chicano education program being offered there.

“There was this one recruiter in a room full of people talking about things I couldn’t relate to, and there was this one person who was speaking to me,” Arturo said of the recruiter.

Overcoming Culture Shock

The Satanas said they encountered culture shock during their time in college.

Christina said it was exciting to be in a new place with different people, but it was overwhelming, too.

“It was also a scary time because I saw a lot of my peers that were from the same area and a lot of them quit school because it was too difficult to be away from home, away from family and isolated in a place where it felt like you couldn’t fit in.”

Cristina and Arturo credit each other for providing the emotional support and encouragement the other needed to complete college. Arturo graduated in 2003 with a Bachelor of Arts degree in Social Work with a minor in Spanish; Cristina graduated in 2004 with a Bachelor of Arts degree in Social Work and a minor in Chemical Dependency Studies.

After graduating, they both moved back to central Washington to launch their careers. Cristina worked at drug and alcohol treatment facilities in Spokane and Benton County. She worked at the Benton-Franklin County Juvenile Court for seven years before becoming a community corrections officer for the DOC. Arturo also worked in community corrections for the DOC for nearly seven years at both the Pasco and Sunnyside field offices, before becoming a Federal probation officer in 2014.

“We are invested in this community, we don’t just work here. We live here amongst the people we supervise,” Arturo said. “We’re trying to create public safety and a better environment for everybody. I have feelings and care just about much as they do about our kids and what’s going on in the community. If I don’t work with these people on what they’re struggling with, how am I going to make it better for everyone?”

Role Models

Improving lives in the community isn’t limited to work. The Santanas also volunteer. They recently participated in a National Night Out in Sunnyside, a family event designed to get residents to know their neighbors and strengthen relationships with local law enforcement. They also spoke about their careers and how they prepared for college to a group of students at Yakima’s Eisenhower High School through a program called Upward Bound. Upward Bound is a program run through the U. S. Department of Education. It provides support such as tutoring, counseling and cultural enrichment to low-income high school students who would be the first in their families to get their Bachelor’s degrees.

Cristina says several of the students with whom she spoke also come from migrant worker families and face many of the same obstacles she faced. She says it means a lot for her to be a role model and encourage them, as people once did for her.

“Don’t give up,” Cristina said. “You’ll never know what you can accomplish if you do. No matter what happens, things always find their way of working out in the end.”

Cristina adds the most important people she’s influenced are her family, whom she says changed their views on education because of her accomplishments. She now has three nieces attending universities throughout the state as well as three daughters whom she constantly reminds college is possible.

“It’s an expectation now that every younger sibling continues a higher education. Sometimes it only takes one person to change a family cycle.”

Meet Your Agency Representative: Erika Williams

portrait of Erika Williams

Name: Erika Williams

Agency & Job Title:  DSHS Division of Child Support where I am a Child Support Program Administrator

Fun Fact:  I graduated from WSU with a degree in Human Development and so far, I’ve developed 5 humans!

Why I joined ICSEW/What I have gained from ICSEW:   I joined ICSEW to further develop my networking skills and to be surrounded by smart, powerful, forward thinking women.

Agency in the Spotlight: Department of Corrections’ Take Your Daughters and Sons to Work Day

children petting a dog
Children of employees of the Washington Corrections Center for Women in Gig Harbor, Wash. pet a dog in the prison’s animal adoption program.

The Washington State Department of Corrections is one of several companies that participate in the annual “Take Your Daughters and Sons to Work Day.” This article was originally published on www.doc.wa.gov in October, 2018.

By DOC Communications

GIG HARBOR – The pilot program for the original take your child to work day was in April 1993 and began as an opportunity for girls to see a parent in a career pathway. It has since evolved and now includes all children. The day is meant to be more than a career day, and provide parents the opportunity to mentor their children and share with them what they do every day.

Washington Corrections Center for Women (WCCW) began participating with a take your child to work day program in 2001. At first, there were concerns about bringing children to a prison, but over the past 17 years those fears have subsided and shown what a great opportunity it has been for their facility’s team and families. Additionally, family support programs for the incarcerated women at WCCW are well established. Some of the programs include Girl Scouts Behind BarsResidential Parenting Program link to YouTube video, and Strength in Families to name a few.

This year, 51 children, spanning ages from 5-18, came to the prison for the annual event. The children were provided a variety of activities over the course of the day. Upon arrival, the children were photographed for their identification badges. Then they were allowed to safely try out some of the emergency management and security tools utilized by the staff. There was even an Oleoresin Capsicum (OC) spray demonstration using water.

The families were shown defense tactics demonstrations as well as how staff ensure safety for the facility. The older youth were then given an extensive tour while the younger kids stayed back to complete art boxes and explore the emergency vehicle.

After a filling lunch, the children were brought back together to learn about the facility’s pet training program, sustainability initiatives, and The IF Project.

Custody Unit Supervisor Ed Schulze brought his two children who have been participating in the event for 10 years. According to his 16 year old daughter, “Every year there is something different. Also, my dad has done crisis negotiation for a while now, so it was cool to see some of the equipment.”

Schulze’s 15 year old son likes the event because, “I like to spend time with my dad. To see what kind of atmosphere he works in. I like seeing the new place my dad works and seeing how many younger kids are now participating.”

As for Schulze, “I get to spend time with them. They get an opportunity to see how security impacts my decision making.”

Counselor Jessica Poston has been a participant alongside her teen daughter for many years. She believes it is important to show her daughter how to respectfully interact with anyone including those who are incarcerated. “We are not here to judge people. We work hard to change people for the better.” Poston has worked at WCCW since 2001. “This is great for teambuilding for all the staff. We are raising our kids together.”

November Meeting Recap

woman standing behind a podium
Michelle Gonzalez

We had several presentations that supported the committee’s values of Leadership, Integrity, Fostering growth, Empowerment, Well-being, and Advocacy. The following is a short summary of the presentations of our distinguished guests.

As always, you can view the meeting minutes and supporting materials on our meetings page.

Director of the Washington State Women’s Commission Michelle Gonzalez gave a brief update on priorities of its three committees. These include:

  • a centennial celebration in collaboration with the Washington Historical Society to mark making the 19th amendment, giving women the right to vote.
  • economic opportunity
  • sexual harassment and gender based violent

Gonzalez also gave a tour of the commission’s website.

Debbie Baker from the Department of Revenue gave an overview of  the Paid Family Medical Leave Act. Contributions from employers and employees will start in 2019 for employee use in 2020.

Woman standing between a podium and screen
Debbie Baker

Cheri Randich from the Legislative Information Center gave an overview of the state legislative website, which included tutorials on how to find bill histories and reports.

Eileen Yoshina from the Puget Sound Education Service District gave tips on how to promote racial equity in the workplace and other areas. Yoshina said not to get discouraged if progress seems slow. She noted there are no “quick fixes” to race and race relations, but it’s important to stay engaged in the conversation.

Eileen Yoshina

Insurance Commissioner Mike Kreidler also talked about health care reform in Washington state.

Man standing at a podium
Washington State Insurance Commissioner Mike Kreidler