2016 ICSEW Professional Development Conference Speakers

Keynote Speaker: Washington Secretary of State, Kim Wyman

Kim Wyman, Washington State Secretary of State

The Office of the Secretary of State was established with the adoption of the Washington State Constitution in 1889. The Secretary of State is elected every four years and is second in the line of succession to the Office of the Governor. There have been 15 Secretaries of State since Statehood. The current Secretary of State is Kim Wyman.
The primary functions of the Secretary of State are the state’s chief elections officer, chief corporation officer, and supervisor of the State Archives. The duties of the office are specified in Article III, Section 17 of the Washington State Constitution and Chapter 43.07 RCW.
Kim Wyman’s biography is available on the Secretary of State website.

Breakout Session Descriptions

Alex Alben, Washington State Chief Privacy Officer

Educating Citizens and Government on Privacy Protection
Since our inception at the beginning of 2016, the Office of Privacy and Data Protection has been chartered as the focal point for privacy efforts in Washington State. We hit the ground running with the publication of our Privacy Guide for Washington State Citizens.
Per Executive Order 16-01, inside state government, we formed a Privacy Working Group and began privacy training for state agencies and programs. We drafted new template Privacy Policies for state agencies. At the end of the year, we will publish a privacy assessment of how our state agencies are doing in terms of promoting and implementing “best practices” in the privacy arena. According to statute, our office will do privacy training, coordinate data protection and security measures inside the Office of the CIO, review major projects that include personally identifiable information and articulate principles and practices for state agencies, among other tasks. We also study broadband access across the state and report our findings to the legislature.
In terms of data security, we work closely with our Chief Information Security Officer, because our ideas for protecting state data depend on their excellent work. We have started to review and update our inter-agency data sharing agreements, trying to streamline the process whenever possible. Our office also plays “point guard” for the state’s efforts relating to Open Data. We also advise the governor’s office and the legislature on the privacy impact of new technologies.
Alex Alben’s biography is available on the humanities.org website.

Cathy Allen, President of the Connections Group, Inc.

Digital Technology in a Women’s Growing Professional’s Life and How it is Controlling Our Lives 

Cathy Allen has helped recruit, train and elect more than 660 women all over the world, earning her place as one of the first major women political consultants to work globally. As a senior consultant with the National Democratic Institute (NDI), and U.S. State Department, Cathy has dedicated her practice to helping women gain equal access to public office – not only in America, but in 49 countries worldwide.

Cathy Allen’s biography is available at www.connectionsgroup.org

Jessica Bradley, Unfair Labor Practice Manager & Trainer for Public Employment Relations Commission (PERC)

Tools for Resolving Conflict in the Workplace
This session includes:

• Healthy Conflict vs. Unhealthy Conflict
• What Does it Look Like? (Small group activity)
• Conflict Avoidance, Are you Plugging the Volcano?
• Tools for productive conversations
• Assumptions, being aware of the stories we tell ourselves
• Recognizing differences in communication and working styles
• Building rapport
• Influence vs. Control
• Recognizing your ability to change the dynamic (Tone, physical setting, method of communication)
• Working through a conflict conversation (Activity in pairs)

Meet Jessica
Jessica earned a Political Science (BS) and Masters in Public Administration (MPA) from the University of Oregon. Jessica kicked off her career in labor relations working for the National Labor Relations Board (NLRB) Portland office in 2004. As an NLRB Field Examiner she investigated unfair labor practice disputes and conducted representation case elections. In 2007, Jessica began working as a Labor Relations Adjudicator/Mediator for the Washington State Public Employment Relations Commission (PERC). Her primary duties included: mediating collective bargaining agreements, conducting unfair labor practice and representation case hearings, and serving as a grievance mediator and arbitrator. Jessica has also been an active member of PERC’s training and public outreach team. Since 2014 Jessica has served as PERC’s Unfair Labor Practice Manager. In this position she reviews all incoming legal complaints, oversees compliance with agency orders, serves as the public records officer, and continues to develop and deliver training and outreach presentations. In her spare time Jessica enjoys riding horses, walking her dogs, gardening, and traveling. She served as PERC’s Interagency Committee of State Employed Women (ICSEW) Agency Representative from 2009-2013, Chair of ICSEW Legislative and Policy Subcommittee from 2011-2013, and Director of the Hope From Horses 4-H Riding Program for youth with disabilities, 2011-2014.

Carol Bowser, Conflict Management Strategies

Using your B.R.A.I.N. Fast, easy, technique to artfully negotiate through tough conversations

Get your ideas heard when the stakes are high and time is short. When everyone around you is crazy busy, how can you present your ideas in a way that is meaningful, well thought out, and responsive to your team’s needs? EASY. Use your B.R.A.I.N. B.R.A.I.N. is a quick, easy, and powerful tool to effectively present your ideas. In a competitive environment that demands the best idea wins, use this technique to get ahead of the pack. Participants will:

• Learn to evaluate ideas using their B.R.A.I.N.
• Walk away with ready to use language
• Create and Action Plan
• Laugh at least once

Carol Bowser’s biography is available at www.managingconflict.com.

Mary Dallman, Private Contractor and with the Department of Health

Eliminating Disrespect in the Workplace
We live in stressful times. Where are we today and how does that impact civility and respect in the workplace? This absorbing presentation will discuss what defines a respectful workplace. Why are people disrespectful and what are the costs to the individual, the team and the organization? And what can you do as a leader to make a difference? Also discussed will be specific disruptive behaviors including workplace bullying and strategies for addressing destructive behaviors and enhancing respect in the workplace.
Meet Mary
Mary Dallman, LMFT, CEAP, MAC has over 30 years’ experience in the field of organizational development and Employee Assistance. Mary’s professional experience includes specialized training in organizational and leadership development, change management, conflict resolution, stress management, mental illness and addiction in the workplace. She is a Licensed Marriage and Family Therapist in WA and CA, a Certified Employee Assistance Professional, a Master Addiction Counselor and has completed SHRM training through WA State Department of Personnel.
 Her previous experience as the Western Regional Coordinator overseeing sixteen states in the Employee Assistance Program provided opportunities for diverse workplace interventions.
As a lead consultant to Boeing Satellite Systems EAP, she coordinated a major response following 911 and the resulting death of Boeing employees. Other work included assisting leadership to develop and implement the change management process for employees during the purchase of Hughes Aircraft by Boeing. She has also served as a consultant in the private sector, various Washington State agencies and Washington Public Utility Districts addressing a variety of workplace issues.
 Mary worked for ten years with WA State Department of Health. As a Health Services Consultant/ Chemical Dependency Manager in the Washington Health Professional Services Program (W.H.P.S.) she worked with impaired health care practitioners with the goal to protect the public and return the practitioner safely back to practice. Consultation and training to various health care facilities included addressing disruptive behavior (workplace bullying) and its impact on patient safety.
 Mary is a dynamic speaker who has spoken nationally on a variety of topics including addiction, mental illness, respectful workplace and workplace bullying.

Stacy Duhon, Stacy Duhon Consulting Co.

Becoming a Purpose Driven Leader:  What does it mean? Why does it matter? And What IS my Purpose?
It was the German philosopher Frederick Nietzsche who observed that “he who has a why can endure any how”. Leaders who know their why are better able to navigate and achieve success in the fast changing and uncertain world of today. The most effective leaders know what they stand for. They know their personal purpose and connect it with the mission of the greater organization. That’s a clear competitive advantage, both personally and organizationally. It becomes the inspirational driver for motivating and engaging employees, clients, customers, and communities. And finding purpose at work doesn’t mean you have to work in the rain forests of the Amazon protecting endangered wildlife.  Purpose can be found in any position, because it has to do with how you approach a job, not the specific nature of the job. Join us for a powerful, educational and interactive coaching session designed to inspire, empower and energize your leadership and areas of life that are important to you.  This opportunity will allow you to:

• Understand what Purpose Driven Leadership is and Why it Matters
• Reflect on and Discover your own Purpose
• Learn tips on how to infuse and use purpose driven leadership to invigorate and build your teams
• Identify 2-3 actions that you can take to begin living your purpose at work, no matter your position

Stacy Duhon’s biography is available at stacyduhon.com

Dr. Phil Gibson

Incremental Goal Setting & Creating a Plan for Your Career and for Your Life

We live in a culture that encourages us all to tread water, up to our necks in stress. The energy consumed in that constant tread limits the energies we have with which to live the rest of our lives. It is all too common that our lives become reactive and our efficacy, sense of both purpose and control, precipitously diminish. There are a vast array of tools to help you plan and live your life pro-actively. To work incrementally toward small goals that pool into ever larger successes. This workshop will help you to identify some of the areas in your life where small changes could reap huge rewards. We will also work on incremental goal setting and creating a plan for your career and for your life.
Meet Dr. Phil Gibson

He received a Bachelor of Arts in General Studies with an emphasis in Philosophy, Political Science, and Religion from the University of Michigan in 2003. He earned his Master of Arts in Depth Psychology from Pacifica Graduate Institute in 2007 and his Ph.D. in Depth Psychology from Pacifica Graduate Institute in 2010. His doctoral dissertation was entitled: Warsong: The Dynamics of the Cadence in Military Training. He taught and facilitated group psycho-educational courses in county jails and state prisons in California as part of the In-Custody Drug Treatment Program. He then began studies at the Washington School of Professional Psychology in the Respecialization program in Clinical Psychology. He completed a Doctoral Pre-Internship with the Federal Way Psychology Clinic in August of 2012. Then completed his Doctoral Internship with the Federal Way Psychology Clinic in August of 2013. He has taught at Argosy University, Seattle since 2012 in Psychology and Criminal Justice. Has worked for the Washington State Department of Corrections as a Staff Psychologist since 2013. He was licensed as a Clinical Psychologist in the State of Washington in 2014. In May of 2015, he became the Manager of the Staff Psychologist and CISM Programs for the Washington State Department of Corrections.

Dr. Laura Jimenez-Roberston

Taking Charge of your Health

As for anti-aging therapies, it really goes back to understanding that as we get older we don’t have to age, we just need to continue putting our health first. This means eating foods high in anti-oxidants limiting the effects of stress, and obtaining optimal hormone levels to name a few.  Chronic diseases are running rampant in the industrialized world, but did you know that most, if not all, are preventable? By implementing fundamental naturopathic principles you can take charge of your health and prevent many of the chronic diseases including hypertension, high cholesterol, autoimmune diseases and diabetes. We can do this by utilizing a healthy targeted diet, stress-management, supplementing any functional nutrient deficiencies, addressing any hormone imbalances, healthy lifestyle habits, and nurturing our soul/spirit with healthy relationships.
Dr. Laura Jimenez-Roberston biography is available at heartofwellness.org.

Amy McMahan and Brooke Hamilton, The Office of Financial Management (OFM)

Building a Modern Work Environment per the Executive Order 16-07, dated 6/3/2016, from the Office of the Governor
Over the years, work has changed: how it’s done, where it’s done and who does it. Advances in technology, changing customer and employee demographics, social media, mobile work and the economy are just a few of the factors that affect workplace needs. We are building a workplace not just for today’s employees and customers, but for future generations. There are four — soon to be five — generations in the workplace, with research showing that workplace expectations fluctuate depending on generational needs. Leaders in all sectors, including government, continue to refine organizational culture and set new business and workplace expectations.
The State of Washington is actively building a modern work environment, directed by Governor Inslee through Executive Order 16-07 and led by OFM, to help agencies identify, experiment with and adopt innovative ways to support its business by modernizing the physical environment, providing greater workplace flexibility and enabling a more mobile workforce. This effort is about trying new ideas — thinking outside the cubicle — and creating an effective, efficient workplace that best suits the important work we do.
Meet Amy McMahan
Amy McMahan is currently the Senior Facilities Oversight Manager for the Washington State Office of Financial Management (OFM), a position she has held since June 2007. In this position, Amy manages a team responsible for real estate procurement and management by applying a statewide perspective to analysis, long-term planning, policy development, and state facility portfolio management.
Meet Brook Hamilton:
Brooke Hamilton is an experienced project manager and workplace strategist with over 12 years of experience. Brooke is currently the Statewide Workplace Strategist for Washington State government in the Office of Financial Management. She coordinates the development of the state’s emerging workplace strategy and fosters successful implementation of innovative policies. Brooke assists agencies in building a modern work environment, by leading successful change management processes and alignment of workplace strategies with the unique culture, goals, and operations of individual agencies.
Brooke has a Bachelor’s of Science degree from the Evergreen State College. She enjoys gardening, traveling, reading, and time with her family. She recently lived in a tiny house on the Big Island of Hawaii with her family where they managed a small alpaca ranch.

Cyndi Pollard, Inspiring Courage Co.

Who is Sitting at Your Table? Building a Great Team!

To build a winning team by having enough courage to surround yourself with the smartest, most qualified people you can find, and leveraging their strengths by putting them in positions to do what they do best. In addition, do everything you can do to help them succeed and possibly surpass you.
Cyndi Pollard’s biography is available at www.cyndipollard.com.

Logan Reed, Founder of Logan Reed Coaching Firm

Becoming a More Effective Leader, One Conversation at a Time
What if you could become a more impactful leader simply by understanding the nature of conversation?  Join Logan Reed for “Becoming a More Effective Leader, One Conversation at a Time,” and learn how to tap into the neuroscience of Conversational Intelligence to take your leadership to the next level.  In this interactive presentation, you will learn why 9 out of 10 conversations miss their intended mark, identify your conversational patterns and learn how to regulate the impact of your words to build stronger partnerships, deeper collaboration and a new level of results.
Logan Reed’s biography is available at www.loganreedcoaching.com.

Zachariah Robinson, Financial Services Professional with New York Life Insurance Company

Macro Asset Perspective® (MAP) Process

• Am I saving enough?
• Am I being too aggressive?
• Or too conservative?
• Is my strategy working?
• Do I even have a strategy?

Questions like these are asked every day by conscientious people just like you. Solutions for success can be simpler than you think.
 Whatever stage of life you are in, whether you are working to grow your assets or your assets are working to provide your retirement income, you are likely to benefit from the principles, processes and strategies found in the Macro Asset Perspective®.
 MAP, as it’s commonly called, helps you implement a balanced approach to your personal accumulation and income, combining time-tested principles of risk management and asset allocation with sensible strategies for long-term tax-reduction giving you the potential to maximize your net spendable income in retirement.
 The model helps you evaluate, customize and implement a strategy for sound risk management and works in conjunction with your accumulation goals. Bottom line the Macro Asset Perspective® is a visual aid to help you make better financial decisions.
Zachariah Robinson’s biography is available at www.newyorklife.com.

Dick Sande, RK Consultants Company

Myers-Briggs Type Indicator® (MBTI®) Personality Inventory
To be an effective leader you must open the lines of trust and communication between yourself and your staff.  You must understand who you are before trying to understand those who work with you.  The Meyers Briggs Personality Inventory will start to open some of those doors leading to a partnership between you and your most valuable asset – your staff. The purpose of the Myers-Briggs Type Indicator® (MBTI®) personality inventory and an instrument that measures your inputted information on the sixteen types, the eight preferences and other tools for helping you with a basic understanding of your personality type. Interactive feedback and your personal verification are keys to finding your best-fit type plus suggestions for helping you choose the MBTI type that is right for you. The essence of the theory is that much seemingly random variation in our behavior is actually quite orderly and consistent, being due to basic differences in the ways individuals prefer to use their perception and judgment. MBTI® is a popular training tool for professional development and organizational improvement in all kinds of organizations. MBTI results give people in training programs helpful type feedback about themselves and how they are different from others. In organizations and workplaces the Indicator is particularly useful with teams, for conflict management and performance improvement, for employee coaching, for management development, or for executive coaching.
Meet Richard “Dick” Sande:  
Dick Sande and his wife Kathleen have owned and operated RK Consultants for over fifteen years.  The company specializes in facilitating Leadership, Management and Group Dynamics training in both the public and private sectors. The company also provides services in the areas of Instructor Development, Interviewing Skills, Emotional Intelligence, Team Dynamics, Systems Analyses, Organizational Alignment, Generational Issues in the Work Place and Conflict Resolution Strategies. Dick has been involved in Quality and Process Improvement facilitation for over twenty years.
 He has been a trainer for over thirty years in multiple disciplines and continues to provide training through RK Consultants. After serving in the Marine Corps in Viet Nam, he returned to the Southern California area and worked as a police officer in Santa Ana, California.  After being injured in the line of duty, he returned to Washington and graduated from Washington State University Cum Laude with a degree in Sociology.
 After graduation he became a Crisis Intervention Specialist working for the Vancouver Washington Police Department for two years then moved to the Washington working for the State Department of Corrections where he served as a line officer, supervisor and manager retiring after twenty six years.
He has certifications in the Meyers-Briggs Type Inventory, Ken Blanchard’s Situational Leadership II, Instructor Development I and II, and Moral Reconation Therapy. He completed the Georgetown University’s Deming Institute for Quality in Washington DC and the Kempner-Trego Project Management training.

Melissa Seipel, Impact Fitness

Health and Wellness Activity

Meet Melissa Seipel:
Melissa is the owner of Impact Fitness and a personal trainer, massage therapist, and resorative movement specialist.  A former office worker for over 25 years, she is passionate about passing along information to help minimize the effects of sitting — and/or standing — behind a desk.  This information-packed session will cover simple things that can be done on a daily basis both in and out of the office as well as teach why movement is vitally important to overall health.

Richard Shelman, Washington State Employee Assistance Program (EAP) and Workforce Support & Development of Department of Enterprise Services (DES)

The Art Form to Giving Exceptional Feedback
Is Exceptional Feedback more an “Art” or a “Form”? You will learn and practice the art to feedback by participating in two structured activities: One is a self-assessment that includes 3 elements: What is your presence? The practice in how one can ask good questions and do good listening. The second part is how to utilize The STEPPS Process (Steps To Empower People Toward Positive Solutions) in providing accurate and constructive feedback.
Meet Richard Shelman:
Richard Shelman is an Employee Assistance Professional (EAP) with Workforce Support and Development of DES. He has a M.Div. in Marriage & Family and is a Mental Health and Chemical Dependency Professional with the State of Washington. At EAP, Richard provides care in assisting employees and their families with solutions to problems they face both personally and in the workplace. Richard performs workplace consultations and management coaching as a Board Certified Coach with the Center for Credentialing & Education. He also provides a variety of trainings, specifically on stress and change, and has developed an executive coaching training and program.

Honorable Judge G. Helen Whitener

Claiming Your Identity by Understanding Your Self-Worth
Claiming Your Identity by Understanding Your Self-Worth” is a presentation that expands on Judge Whitener’s 2015 TedxPortofSpain talk with the same title.  The focus of this presentation will deal with how Women can be successful in their endeavors by (1) Creating their Identity – Understanding who they are (2) Defining/Articulating what Success means (3) Visualizing Success (4) Creating a Road map to Achieving success  and (5) Being Successful.  The presentation is meant to challenge strongly held gender based beliefs about equality and inequality and how it hinders women from being successful.
Meet Judge Whitener:
Judge Whitener was born and raised in the beautiful Caribbean island nation of Trinidad and Tobago.  Educated in the British system, Judge Whitener arrived in the United States at the age of 16 to attend college where she earned a Bachelor’s degree in Business Administration and International Marketing from Baruch College, City University of New York in 1988.  Judge Whitener worked in International Marketing and Trade before entering law school in 1995 at Seattle University School of Law where she obtained her J.D. degree in 1998.  In January 2015, she was appointed to the Pierce County Superior Court by Governor Jay Inslee.